FAQ
BEE-LOCK P1

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No. You can simply send the code together with the valid access period/time to your guests via WhatsApp/Email/SMS

You can use the BEE-LOCK P1 in standalone mode and manage your lock/user locally on the lock. However, you cannot set up the lock from the app, for example add/delete users via the APP. Also you cannot receive any instant notifications to your mobile.

The BEE-LOCK P1 supports 4 different user levels, the functionalities for each type are as follow:
– Master User: initialize, add passcode for other users and him/herself, change own passcode, add user, delete user, activate open mode, deactivate open mode, connect the lock with the hub, disconnect the lock with the hub, and control of BeeSecure App.
– Usuario Secundario: add own passcode, change own passcode, add user, delete user, activate open mode, deactivate open mode.
– Regular User:
a. With permanent access: add own passcode, change own passcode
b. With time limit access: unlock the door during the specified date and time frame
c. With agenda access: unlock the door during the assigned time frame of the preset dates
– One Time Code User: unlock the door for one-time access

Please remember your master code or have it written somewhere safe. BeeSecure does not store any user passcode. In case you forgot your master code, you can add a new master code from the app

You can replace the batteries of the lock from the external knob. After replacing the batteries , you will not lose any user data.

Troubleshooting

  • Check if the hub is still online. If not , refer the answer of last question;
  • Check the lock message and if there were recent “Low Battery” reminders, replace your device battery;
  • Test your BEE-LOCK P1 and see if instant status message/notification will be triggered.If not, it indicates that the device is disconnected with hub, follow the steps to pair with the device and hub again.

Check if your network is stable and try again

For Security reason , you can not retrieve the code again after creation. You can share the code with user via whatsapp, email, sms… Keep that secure and confidentially. The worst case if you both forgot the code, you can create a new code via the app. Each user can have max. 5 passcodes.

You can edit the valid access period or assigned agenda date and time anytime via the app and re-share with your guest the new assigned time slot via sms, email, WhatsApp…

All user data are stored locally at the lock for security reason. Once the lock is reset to factory mode, all user data will be gone. If you need to relocate the lock or lost the connection between the lock and hub, you can delete the lock from the app and pair with hub follow the same steps , then all user data will remain