Do I have to buy BeeSecure Hub to
use Door Window Sensor?
Yes. The BeeSecure hub is a
core device to establish the communication between other smart devices and
the App. Therefore, if you need to view the status of the device or receive
live alerts, you need to purchase the hub separately and download the App.
Can I user BeeSecure Movement sensor on a door or window
instead of Door and Window Sensor?
Although the movement
sensor can detect the movement of the object, it could be too sensitive
(depending on your settings). Movement sensor cannot tell whether the
door/window is closed or opened but the door and window sensor can.
If someone breaks my window, will I be notified?
The Door and Window Sensor
can only detect the open/close status of object. We suggest you to attach a
movement sensor, which can detect the movement/vibration of the object.
How do I know if the battery is low?
The BeeSecure App will
trigger push alerts when the battery is low.
What if someone rips off my sensor?
Please place your sensor
out of easy reach and as high/hidden as possible
Place the main
sensor unit to the door or window frame. Make sure the surface is clean and dry.
Install the magnet: Stick the magnet on the door or window. Keep the gap between the
2 part < 10mm...
Place the sensor as high as possible
people/kids to rip off the sensor , please place the sensor at door/window as high
and hidden as possible
Pair the sensor with the hub
Press the hub
ONCE , then long press the sensor button for more than 3s to pair the sensor with
Operated by 3V battery (CR2032),
included in the package. ZigBee...
You will be notified when the
door/window is closed/open, battery low (<20%)...
You can view if your door/window are
closed properly via the app
appears offline for long time , what can I do?
Check if the hub is still online. If not , refer the answer of last question;
Check the sensor message and if there were recent "Low Battery" reminders, replace
your device battery;
Test your sensor by open/close your door and window and see if instant status
message/notification will be triggered.If not, it indicates that the device is
disconnected with hub, follow the steps to pair with the device and hub again.
I am not
notified when I close/open the door?
Check if your sensor is still online; If not, follow the instructions of above
Check if your notification is switched on, also ensure you do not have any group
which include the sensor, executing scheduled disarm task
I lost all
historical data from the sensor
If you delete
the sensor via the app, you will lose all historical device data and name which were stored
at BeeSecure cloud